Regal Estate Agents
Trading name of Regal Capital Group Ltd
Purpose
Regal Capital Group Ltd trading as Regal Estate Agents, is committed to protecting the privacy and personal data of our clients, prospective clients, and website users. We recognise that trust is fundamental to our business relationships, and we are dedicated to handling personal information responsibly and transparently. This Privacy Policy outlines how we collect, use, store, and protect personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Scope
This policy applies to all personal data processing activities conducted by Regal Estate Agents across all our services, including property sales, lettings, property management, and related advisory services. It covers data collected through our website, mobile applications, direct interactions, third-party sources, and all communication channels. This policy applies to all individuals whose personal data we process, including clients, prospective clients, tenants, landlords, website visitors, and business contacts.
Data Controller
Regal Capital Group Ltd (trading as Regal Estate Agents) is the data controller for the purposes of data protection legislation. Our registered office is located at Suite Ra01, 195-197 Wood Street, London, E17 3NU. For all data protection enquiries, please contact us at contact@regalestateagents.co.uk or 01270 295673.
Information We Collect
Personal Information:
- Full name, address, telephone numbers, and email addresses
- Date of birth and identification documents
- Financial information including income, employment details, and credit history
- Property preferences, search criteria, and viewing history
- Communication records including emails, phone calls, and meeting notes
Technical Information:
- IP addresses, browser types, and device information
- Website usage data, page views, and navigation patterns
- Cookie data and online behavioural information
- Location data when using our mobile applications
Special Category Data: We may process special category data only where legally permitted and with appropriate safeguards, such as accessibility requirements or health and safety considerations for property viewings.
Legal Basis for Processing
We process personal data based on the following legal grounds:
Contract Performance: Processing necessary for the performance of contracts for property services, including sales, lettings, and property management agreements.
Legitimate Interests: Processing necessary for our legitimate business interests, including marketing our services, improving customer experience, and preventing fraud, provided this does not override your fundamental rights and freedoms.
Legal Compliance: Processing required to comply with legal obligations, including anti-money laundering regulations, right to rent checks, and tax reporting requirements.
Consent: Where you have provided explicit consent for specific processing activities, such as marketing communications or optional services.
How We Use Your Information
Service Delivery:
- Facilitating property transactions and lettings
- Conducting property valuations and market appraisals
- Managing tenancy agreements and property maintenance
- Providing mortgage and insurance advice
Communication:
- Responding to enquiries and providing customer support
- Sending property alerts and market updates
- Conducting satisfaction surveys and feedback collection
Legal and Regulatory Compliance:
- Conducting identity verification and right to rent checks
- Complying with anti-money laundering regulations
- Maintaining records for regulatory reporting
- Responding to legal requests and court orders
Business Operations:
- Improving our services and website functionality
- Conducting market research and analysis
- Training staff and quality assurance
- Preventing fraud and ensuring security
Data Sharing and Disclosure
We may share your personal data with the following categories of recipients:
Property Stakeholders:
- Property owners, landlords, and their representatives
- Prospective buyers and tenants (with appropriate consent)
- Property developers and investors
Professional Services:
- Solicitors, conveyancers, and legal representatives
- Mortgage brokers, lenders, and financial institutions
- Surveyors, valuers, and property inspectors
- Insurance providers and brokers
Regulatory Bodies:
- HM Revenue & Customs for Anti-Money Laundering Compliance and tax reporting
- Local authorities for licensing and compliance
- Professional regulatory bodies
- Law enforcement agencies when legally required
Service Providers:
- IT service providers and cloud hosting companies
- Marketing agencies and communication platforms
- Credit reference agencies and identity verification services
- Professional advisors including accountants and lawyers
International Transfers
We may transfer personal data to countries outside the UK where necessary for service delivery. All international transfers are conducted with appropriate safeguards, including adequacy decisions, standard contractual clauses, or other approved transfer mechanisms under UK data protection law.
Data Retention
We retain personal data for as long as necessary to fulfil the purposes for which it was collected:
- Property transactions: 6-7 years after completion
- Tenancy records: 6 years after tenancy termination
- Marketing communications: Until consent is withdrawn
- Website analytics: 26 months from collection
- Legal compliance: As required by applicable regulations
Your Rights
Under UK data protection law, you have the following rights:
Right of Access: Request copies of your personal data and information about how it is processed.
Right to Rectification: Request correction of inaccurate or incomplete personal data.
Right to Erasure: Request deletion of personal data in certain circumstances.
Right to Restrict Processing: Request limitation of processing in specific situations.
Right to Data Portability: Request transfer of your data in a structured, machine-readable format.
Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis.
To exercise these rights, please contact us using the details provided below. We will respond to your request within one month of receipt.
Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and penetration testing
- Access controls and authentication systems
- Staff training on data protection and security
- Incident response and breach notification procedures
Cookies and Online Tracking
Our website uses cookies and similar technologies to enhance user experience and analyse website performance. For detailed information about our use of cookies, please refer to our separate Cookies Policy.
Contact Information
For any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us:
Regal Estate Agents
Address: Suite Ra01, 195-197 Wood Street, London, E17 3NU
Email: contact@regalestateagents.co.uk
Phone: 01270 295673
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have not handled your personal data appropriately. The ICO can be contacted at ico.org.uk or 0303 123 1113.
Policy Updates
This Privacy Policy may be updated periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes through our website or direct communication where appropriate.
Last Updated: 28 July 2025